Sentiment Analysis is required for properly understanding and quantifying the opinions expressed by your customers or audience in the text. Due to huge data size, understanding the communication in any meaningful way becomes time-consuming. Thought to perform a manual categorisation is next to impossible.
The real insight lies in how people are talking about your brand online. For data, such as customer feedback or employee satisfaction reviews, the key business insight is in properly knowing and understanding the satisfaction level of respondents.
Whenever your customer reaches you over an email, social channel or any other mode of communication, with our sentiment analysis API, you will be able to take your understanding of your customer communication to the next level. We deliver powerful insights (like Sentiments and Emotions – Anger, Joy, Sadness Disgust, Fear) along with prominent emotion right into your CRM or any other platform on a real-time basis.